No results/No data – Occurs when there is nothing to show. Errors – These occur when something goes wrong, or when there are issues such as a mobile phone going offline due to network problems. User cleared – Occurs when users complete actions such as clearing their inbox or task list, and the result is an empty screen. First use – Occurs with a new product or service when there is still nothing to show, such as a new Evernote or Dropbox account. Here are four types of frequently encountered empty states: The image itself is great, but it does not lead the user down any certain path, nor does it inform or instruct. In this empty state design, we simply see a nearly blank web page. Here is an empty state UX design that gives some great feedback but misses an opportunity to give the user any additional direction or actions to take. Here are a few examples of empty state designs with missed opportunities: This screen provides helpful references and lets the user know what is going on. The call-to-action button helps you get going without wondering what to do next.Ī good example of empty state design when a search query returns no results. Here are two examples of good empty state UX designs:ĭropbox Paper provides good empty state UX design for user onboarding when the product is first launched. For UX designers, taking every opportunity to enhance the user experience and add more value to the business is a good thing.Ī useful empty state will let the user know what’s happening, why it’s happening, and what to do about it. These in-between moments provide opportunities to improve the user experience and consequently amplify business opportunities. Searching for something in Gmail and getting no results. Starting a new social networking account and there are no connections. 
Getting an error screen in Slack when a command isn’t supported.The resulting screen after completing all tasks in a to-do list manager.A new Dropbox screen where no files or folders have been created.Here are a few examples of common empty state situations: Empty states are moments in a user’s experience with a product where there is nothing to display. One such opportunity that is often disregarded is the “empty state,” or empty screen. UX designers have a lot of opportunities to create pleasurable and meaningful experiences. Knowing what they are and how to use them, and applying UX best practices, can yield substantial benefits.
Though important to the user experience, empty states are often overlooked.
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